Why these exceptions exist
A donation should not be based on a purchase that never really settled. Excluding refunds, reversals, disputes, and canceled activity keeps the service tied more closely to actual completed spending.
What happens to refunds, pending charges, and reversed transactions?
The most confusing part of a roundup product is often not the math. It is the exceptions, and Hasanah lays those out clearly.
What pending means for your expectation
Pending activity is provisional. Hasanah does not guarantee real-time capture of every eligible transaction, so a pending charge may show up later, be excluded, or resolve differently than the first account notification suggested.
Why this protects both the donor and the system
These rules prevent inflated or distorted roundup totals. Without them, the product could overstate giving or create a donation record based on transactions that later disappear.
More questions
Will a canceled transaction still be rounded up?
Canceled transactions may be excluded from the roundup process.
Can disputes affect my roundup total?
Yes. Disputed transactions are part of the categories that may be excluded.
Does this mean the app is inaccurate?
No. It means the app is trying to base roundups on settled eligible activity rather than temporary or invalid transaction states.