FAQ
Questions, answered.
Everything people ask before linking a bank account, in plain language.
Getting started
What is Hasanah?
An app that rounds up your everyday purchases to the next dollar and gives the spare change as one sadaqah donation each week.
Is Hasanah available now?
Not yet. Join the waitlist and we'll email you when it opens.
Who can use Hasanah?
Adults 18 and older who live in the United States and have a U.S. checking account.
Is Hasanah for sadaqah or zakat?
Sadaqah. Zakat has exact rules on nisab, timing, and who can receive it, so calculate and pay it separately, with a scholar's guidance if you need it.
Round-ups and donations
How are round-ups calculated?
Each eligible purchase rounds up to the next whole dollar. A $4.25 purchase gives $0.75, a $9.10 purchase gives $0.90, and a whole-dollar purchase gives nothing.
Does Hasanah charge me after every purchase?
No. Round-ups add up through the week, and Hasanah makes one ACH debit from your checking account once the total reaches your debit threshold, $5 by default.
Which transactions count?
Settled purchases. Money coming in, transfers, card and loan payments, ATM withdrawals, fees, and pending, refunded, or disputed charges don't count.
Is there a weekly limit?
Yes. Your weekly cap, $50 by default, is the most Hasanah will round up in a week. Change it in Settings, under Donations.
Control and timing
Can I pause or skip a week?
Yes. Pause giving in Settings, under Donations, to stop debits until you turn them back on. To skip one week, pause before the debit date and resume afterward.
When is money taken?
At the end of your weekly cycle, which repeats on the day of the week you enrolled. The Home screen shows the date of your next debit.
Can I change my cause?
Yes, any week, from the Activity screen. Your next donation follows the new cause.
What happens if a withdrawal fails?
Hasanah lets you know and skips that week instead of retrying the charge. Your bank may charge its own overdraft or returned-payment fee.
Fees, tips, and receipts
Does Hasanah charge a fee?
No platform fee. You can add an optional per-debit tip to support Hasanah. It's $0 unless you change it, and it's kept separate from your donation.
Who sends my tax receipt?
The nonprofit that receives your donation. The receipt covers only the charitable amount, never an optional tip.
Are my donations tax deductible?
They can be when they go to an eligible 501(c)(3), but it depends on your situation. Keep the nonprofit's receipt and check with a tax advisor.
Can I get a refund?
Donations are generally final. Contact support about fraud, unauthorized activity, or a processing error, and those cases are reviewed.
Bank data and privacy
Why do I need to connect a bank account?
To find eligible purchases for round-ups and to fund the weekly donation from your checking account.
Does Hasanah store my bank login?
No. You sign in to your bank through Plaid, and your username and password never reach Hasanah. Weekly donations are processed by Stripe.
What data does Hasanah see?
Your bank's name, masked account numbers, and transaction dates, amounts, and merchant details. Hasanah never sells your data.
Can I delete my account?
Yes. Go to Settings, then Account & Security, then Delete account, or email support. Some records are kept when the law requires it.
Want more detail?
Learn has a short page on each topic. The Terms and Privacy Policy have the full legal wording.
Coming soon
Make giving automatic.
Join the waitlist and be first in when Hasanah opens.