Why eligibility rules exist
Not every line in a bank feed should become a donation input. Eligibility rules help separate settled spending from account noise such as refunds, reversals, cancellations, disputes, or duplicates.
What counts as an eligible transaction?
A roundup app only works well when the eligibility rules are clear. Hasanah does not promise to count everything in your account feed.
What Hasanah may exclude
Hasanah may exclude transactions that are pending, reversed, refunded, duplicated, disputed, failed, canceled, or otherwise ineligible. That list is what donors should use as the baseline expectation.
Why timing still matters
Even an eligible purchase may not show up in the exact cycle you expect if the data is delayed. Hasanah does not guarantee that all eligible transactions will be captured in real time or included in a particular cycle.
More questions
Do pending card charges count immediately?
Not necessarily. Pending transactions may be excluded or captured later depending on finalization.
What about duplicated transactions?
Duplicated transactions may be excluded from roundup calculations.
Can a refund remove a prior roundup effect?
Refunded and reversed transactions may be excluded, which is why the final cycle total may differ from what you expected initially.