The two public deletion paths
Users can delete the account inside the app by going to Settings and choosing Delete account, or outside the app by emailing support with the email address or phone number on the account and the specified subject line.
How to delete your Hasanah account
Deletion is one of the clearest trust signals on a finance-adjacent product. Hasanah provides both an in-app path and an email-based path for users who need the account removed.
What gets deleted
The deletion page says Hasanah deletes the app account profile and app-owned data associated with that account, including linked bank metadata, synced transaction history, roundup history, and active session records.
What may remain
Limited information may be retained when required by law or reasonably necessary for tax, accounting, fraud-prevention, dispute-resolution, or regulatory compliance purposes.
More questions
Can I delete my account without opening the app?
Yes. Hasanah provides an email-based deletion path through [email protected].
Does deletion erase every record immediately?
No. Some limited information may still be retained for legal and compliance reasons.
Will Hasanah contact me before completing deletion?
If more information is needed to confirm ownership of the account, Hasanah may contact you using the details provided in the request.