The default policy Hasanah describes
If a scheduled ACH withdrawal fails or is rejected, Hasanah may notify the user and, unless otherwise disclosed, will skip that failed cycle rather than automatically retrying the same debit.
What happens if a Hasanah withdrawal fails?
Failed withdrawals are part of the trust conversation because donors want to know whether the app keeps retrying, creates surprise charges, or explains what happened clearly.
Why that policy matters
Skipping a failed cycle is less aggressive than repeated automatic retries. It reduces the chance that a donor feels trapped by a hidden collection loop and keeps the failure state easier to understand.
What the donor is still responsible for
The user is responsible for any overdraft fees, returned-payment fees, or other charges imposed by the user's financial institution. That means funding-account balance still matters.
More questions
Will Hasanah keep trying the same failed withdrawal over and over?
The failed cycle will be skipped rather than automatically retried, unless the service discloses otherwise.
How will I know if a withdrawal failed?
Hasanah may notify users through the service and other contact information associated with the account.
Do failed withdrawals cancel my account automatically?
No. The policy explains how the failed cycle is treated, not that the account is closed.