The baseline policy
Donations made through the service are generally final and nonrefundable. That is the starting point donors should assume before enabling the product.
How do Hasanah refunds work?
Refund policies on donation products need to be plain. Hasanah does not promise casual reversals after the fact; it says donations are generally final.
When refunds may be considered
Refunds may be considered only in exceptional circumstances such as confirmed fraud, unauthorized activity, or a material processing error, and only to the extent permitted by law and approved by Hasanah in its discretion.
Why this is still not the whole legal picture
Hasanah also says nothing in the terms limits rights a user may have under applicable law regarding unauthorized electronic fund transfers or error resolution. That means the donor's legal protections are not erased by the general no-refund baseline.
More questions
Can I request a refund just because I changed my mind?
The terms do not frame ordinary change-of-mind requests as a standard refund basis. The baseline is that donations are generally final.
What if I believe there was unauthorized activity?
Confirmed unauthorized activity is one of the exceptional circumstances where refunds may be considered, subject to law and review.
Should I contact my bank too if there is an error?
Yes. Unauthorized transfer or error-resolution rights may involve both Hasanah's review and the protections available through your financial institution and applicable law.